Member Service Assistant – Costco – Vaughan, ON

Located at 55 New Huntington Rd in Vaughan, Ontario, Costco is looking for a Member Service Assistant to join their warehouse team. This front-line role puts you at the heart of the member experience — welcoming people as they arrive, ensuring safety standards are met throughout the day, and making sure every member leaves satisfied.

This position blends customer-facing service with warehouse safety and security responsibilities, making it a dynamic role for someone who enjoys variety in their daily tasks. From verifying membership cards at the entrance to conducting hourly safety inspections on foot and by vehicle, no two hours look quite the same.

About the Role: Member Service Assistant

As a Member Service Assistant, you’ll be the first and last point of contact for members visiting the warehouse. You’ll greet members warmly at entry, verify their membership, keep entrance and exit areas tidy, and use a handheld counter to track foot traffic — reporting half-hourly counts to the Front End team. At the exit, you’ll check member receipts against merchandise to maintain accuracy and resolve any concerns quickly and courteously.

Safety and security are central to this role. You’ll conduct hourly warehouse and perimeter checks on foot and in your personal vehicle, identify and correct hazards like spills or blocked exits, complete inspection forms, and attend warehouse safety meetings. You’ll also monitor sensitive activities such as armored vehicle pickups and closing procedures, reporting any concerns to the duty manager or authorities when necessary.

Benefits and Salary

This position offers a pay rate of $20.00 per hour. Costco is widely recognized for offering competitive compensation and a range of employee benefits, making it one of the more sought-after employers in Canadian retail. Specific benefits details can be confirmed during the application process.

Responsibilities

The Member Service Assistant role covers a wide range of daily duties that keep the warehouse running safely and members feeling welcomed. From the entrance to the exit — and around the entire perimeter — you’ll be actively involved in both member experience and facility security.

• Greet and verify members at the entrance, confirm membership cards, offer carts as needed, and maintain a clean entry area
• Track member traffic using a handheld counter, reporting half-hourly counts to the Front End and recording them on weekly reports
• Conduct hourly inspections of the warehouse and perimeter on foot, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Complete inspection forms and report findings to the duty manager; attend scheduled warehouse safety meetings
• Monitor warehouse access, including discreet observation of armored vehicle pickups, jewelry handling, and register drawer activity while holding a panic button
• Check exit receipts by comparing member receipts to merchandise, marking with a highlighter, and thanking members as they leave
• Conduct vehicle-based perimeter checks after hours, monitoring exit doors and watching closing managers depart safely
• Report suspicious activity to the duty manager and contact police if the situation requires it
• Assist in other areas of the warehouse as needed

Requirements / Skills

Costco is looking for someone dependable, personable, and safety-conscious. You don’t need prior experience in a similar role — what matters most is your ability to engage warmly with members, stay alert throughout your shift, and take responsibility for both customer service and warehouse safety.

• High School Diploma or GED preferred
• Valid Driver’s Licence and personal vehicle required for after-hours perimeter security checks
• Strong interpersonal skills — ability to approach, greet, and assist members in a friendly and professional manner
• Attention to detail for receipt verification and safety inspection documentation
• Ability to work independently and exercise sound judgment in security-sensitive situations
• Candidates applying to Quebec locations must be able to communicate in French (oral and written)

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and includes any relevant experience before submitting your application.

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