Member Service Assistant – Costco – Calgary, AB

Costco’s Calgary location on Sarcee Trail NW is looking for a Member Service Assistant to join their warehouse team. This front-line role puts you at the heart of the member experience — welcoming shoppers, maintaining safety, and keeping daily operations running smoothly at one of Canada’s most recognized warehouse retailers.

If you enjoy being active, working with the public, and taking on a variety of tasks throughout the day, this position offers a dynamic mix of member service, warehouse safety inspections, and security monitoring. No two shifts are exactly the same, and your presence makes a real difference in how members feel when they walk through the doors.

About the Role: Member Service Assistant

As a Member Service Assistant, your primary responsibility is to create a welcoming and safe environment for Costco members. You’ll greet members at the entrance, verify membership cards, manage entry counts using a handheld counter, and ensure the entrance and exit areas are clean and organized. At the exit, you’ll check member receipts against their merchandise and assist with any questions or concerns — always with a courteous and professional approach.

Beyond member-facing duties, this role has an important safety and security component. You’ll conduct hourly warehouse safety inspections on foot and by vehicle, identifying and correcting hazards such as spills, trip hazards, and blocked exits, and completing the required inspection forms. You’ll also monitor warehouse access, discretely observe armored transport pickups, and perform perimeter checks after hours from your personal vehicle. A valid driver’s licence and personal vehicle are required for this position.

Benefits and Salary

Costco is widely known for offering some of the most competitive compensation and benefits packages in the Canadian retail industry. While specific salary details for this posting are not listed, Costco employees typically enjoy a range of perks including health and dental coverage, paid time off, and employee discounts. Benefits details will be discussed during the hiring process.

Responsibilities

The Member Service Assistant role covers a wide range of duties across member interaction, safety, and security. Each shift requires attentiveness, physical activity, and a consistent commitment to member satisfaction and warehouse safety standards. Here’s what you can expect on a typical day:

• Greet and verify members at the entrance, confirm membership cards, offer carts when needed, and keep the entry area tidy
• Track member counts using a handheld counter and report half-hourly numbers to the Front End team
• Conduct hourly safety inspections on foot throughout the warehouse and its perimeter, correcting hazards like spills and blocked exits, and filing inspection forms with the duty manager
• Monitor warehouse security, including discretely observing armored transport pick-ups, jewelry, and register drawer setups while holding the panic button
• Check exit receipts by comparing member receipts to merchandise at the door, marking receipts and thanking members as they leave
• Provide member service by directing shoppers to products and services, assisting with loading, and drying wet carts
• Perform after-hours security checks from a personal vehicle, monitoring the exit door and warehouse perimeter and reporting suspicious activity to the duty manager or police if necessary
• Assist in other areas of the warehouse as needed

Requirements / Skills

Costco is looking for dependable, people-friendly candidates who are comfortable being on their feet and staying alert throughout their shift. No prior experience in the field is required — what matters most is your reliability, attention to detail, and genuine willingness to help members.

• High School Diploma or GED preferred but not mandatory
• Valid Driver’s Licence and personal vehicle required for after-hours perimeter security checks
• Strong interpersonal skills — you’ll be greeting and assisting members throughout the entire shift
• Physical stamina — the role involves walking the warehouse and perimeter on foot regularly
• Attention to safety — ability to identify and address warehouse hazards promptly and accurately
• Bilingual in French (oral and written) is required for candidates applying to Quebec locations

How to Apply

To apply for the Member Service Assistant position at Costco in Calgary, use the link below to access the official job posting. Make sure your resume is up to date and reflects any relevant experience before submitting your application.

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