Manager (Restaurant Manager) – Tim Hortons – Brampton, ON
Location: Brampton, ON | Company: Tim Hortons
Tim Hortons is hiring a Restaurant Manager for a Full-Time position at 261 Queen Street East, Brampton, ON L6W 4K6. This role is responsible and accountable for the execution and delivery of operational performance objectives that result in guest satisfaction—delivering exceptional service for every guest, every time.
As a Restaurant Manager, you are an enthusiastic role model who motivates a diverse team to deliver high standards of guest service, quality and cleanliness. You support the Owner in the day-to-day operations of a fast-paced quick service restaurant, with a strong focus on training, performance, and maintaining Tim Hortons standards.
About the role: Restaurant Manager
In this Restaurant Manager position, you will manage shifts by ensuring your team has the tools they need to succeed, while maintaining Tim Hortons Restaurant Global Performance Standards (GPS) and speed of service goals across both Storefront and Drive-Thru. You will recruit, train, and coach team members, promote a respectful workplace with open communication, and handle guest questions and complaints with professionalism and care.
You’ll also lead key operational areas such as ordering supplies, overseeing building maintenance, cleanliness and security, and being accountable for production and waste levels including maintaining and approving daily and weekly logs. This leadership role includes implementing company policies, procedures, and ethics, supporting community relationships, and ensuring compliance with applicable legislation—while helping create an environment where guest experience is always the top priority.
Benefits and Salary
The posting does not list a pay rate. It describes a full-time leadership opportunity within Tim Hortons’ quick service environment, with responsibilities spanning operations, people leadership, financial management, and health & safety compliance. Please note that most Tim Hortons restaurants are independently owned and operated by franchisees, and hiring decisions may be made by the franchisee. Accommodations are available upon request.
Job Details
📌 Job Type: Restaurant Manager — Full-Time
📍 Location: 261 Queen Street East, Brampton, ON L6W 4K6, Canada
🏢 Company: Tim Hortons (restaurant location may be franchise-operated)
Requirements / Skills
This role is built for a leader who can drive operational performance and deliver a consistently strong guest experience. Based on the posting, key responsibilities and skills include:
- Drive guest satisfaction by ensuring operational objectives are executed and delivered consistently.
- Manage shifts and ensure the team has the tools and support needed to succeed.
- Recruit, train, and coach a diverse team to achieve and maintain high standards.
- Promote a respectful team environment with open communication and an “open door” approach.
- Maintain Tim Hortons standards and follow all operating guidelines for equipment and products.
- Order supplies and oversee building maintenance, cleanliness and security.
- Be accountable for production and waste levels and maintain/approve daily and weekly logs.
- Maintain speed of service goals for Storefront and Drive-Thru and uphold Restaurant GPS.
- Use CPP (Continuous Performance Plan) information, work to budgets, maximize profits, and control Food/Paper/Labour costs; administer payrolls as needed.
- Support performance management, build “bench strength” by developing high-potential employees, and set goals/objectives for the team.
- Ensure compliance with applicable legislation and maintain high standards of guest experience as a top priority.
- Handle guest complaints and queries with professionalism and concern; prepare reports and performance analysis documentation.
- Support community relationships and corporate social responsibility activities aligned with company programs.
- Ensure proper security procedures, reduce theft, and support safety for team members and guests.
- Lead and enforce health & safety practices, training documentation, workplace inspections, and incident reporting/investigations.
How to Apply
If you’re ready to lead daily operations, build a strong team culture, and drive guest satisfaction in a fast-paced restaurant, apply online through the official posting link. Include an up-to-date resume highlighting leadership, training, operations, and experience meeting performance objectives in a quick service or customer-focused environment.
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Job Summary & Tips for Applying
To stand out for the Restaurant Manager role, make your application clearly show ownership of guest satisfaction and day-to-day operations. Highlight examples where you led shifts, supported speed of service, and kept quality and cleanliness standards consistent. Tim Hortons calls out being an enthusiastic role model, so include leadership moments where you motivated a team and improved performance through coaching and clear communication.
Because this role covers people and performance management, focus on your experience recruiting, training, and developing team members. Emphasize how you built a respectful environment with an “open door” approach, handled guest issues professionally, and maintained strong standards across Storefront and Drive-Thru. If you’ve built “bench strength” by developing high-potential employees for the next level, include that, since it aligns directly with the people management expectations.
Finally, show that you can manage operations with a business mindset: working to budgets, controlling Food/Paper/Labour costs, and using performance plans to hit sales and transaction targets. Health & safety is a major part of the role, so mention any experience with compliance, inspections, training documentation, and responding to incidents. A short cover note that combines leadership, operational discipline, and guest-first service will match what this full-time restaurant management position is built for.