Head of ACC Management – DHL – Mississauga, ON

DHL Global Forwarding is bringing a senior leadership opportunity to Mississauga, Ontario — and if you have a strong background in air freight pricing and commercial strategy, this role deserves your attention. As Head of ACC Management (Country Air Freight Growth Head and Pricing Manager), you’ll sit at the centre of DHL’s air freight commercial operations in Canada, driving growth, shaping pricing strategies, and leading a team of dedicated pricing professionals.

This is a role where commercial acumen meets operational leadership. You’ll be responsible for everything from tender management and RFQ analytics to team development and stakeholder engagement — all while aligning with DHL’s global trade objectives and ensuring that Canada’s air freight division stays competitive and profitable.

About the Role: Head of ACC Management

At its core, this position is about leading air freight volume growth and maintaining pricing competitiveness across all product lines. You’ll work in close collaboration with the Marketing & Sales organization, station management, and Regional Product Heads to execute on growth ambitions and strategic pricing initiatives. The role spans both local contract negotiations and global RFQ processes, giving you broad commercial exposure within a multinational logistics environment.

Beyond strategy, this role carries significant people leadership responsibilities. You’ll mentor and develop a team of pricing specialists, allocate resources across pricing requests and tenders, and foster a high-performance culture grounded in operational excellence. Collaboration with external carriers and internal cross-functional teams is central to how this role delivers results.

Benefits and Salary

This position offers a base salary range of CAD $120,000 to $160,000, complemented by a performance incentive package and full benefits. As part of DHL Group — recognized as a Global Top Employer — employees also gain access to in-site training programs, an online learning portal, on-the-job training, and role-specific certifications. DHL is committed to building a diverse and inclusive workplace that supports the full potential of every team member.

Responsibilities

The Head of ACC Management plays a pivotal role across four key pillars: volume growth and tender management, team leadership, strategic pricing, and data integrity. Day to day, you’ll be making high-impact decisions on pricing competitiveness, RFQ execution, and team direction — all of which directly influence DHL Canada’s commercial performance.

• Drive volume growth across all air freight products in coordination with station management and Country/Regional Product Heads
• Oversee all tenders run through the country/cluster ACC as part of the global and country RFQ process, ensuring efficient execution with stakeholders
• Set competitive pricing and manage rate setting across global, regional, and country-level business
• Spearhead RFQ analytics to improve win ratios and drive country-led RFQs to increase growth
• Lead and mentor a team of pricing specialists, fostering a high-performance culture and providing coaching and career development support
• Define and execute local and regional pricing strategies in coordination with Regional PCM
• Analyze trade lane performance and customer profitability to optimize pricing models
• Partner with Sales, Trade Lane Managers, Carrier Management, and Product teams to align pricing with commercial objectives
• Ensure accurate maintenance of tariffs, surcharge tables, and pricing data in systems such as MTS and CW1
• Monitor compliance with pricing governance, customer agreements, and internal controls

Requirements / Skills

This role is suited to a seasoned air freight professional who brings deep industry expertise alongside proven pricing leadership and strong commercial instincts. DHL values leaders who can build relationships — both internally and with external partners — and who thrive in complex, multinational environments.

• Bachelor’s degree or equivalent experience in Business, Supply Chain, Logistics, or a related field
• 6+ years of experience in the air freight forwarding industry, with at least 2–3 years in a pricing leadership role
• Multinational environment experience, ideally within a large corporation
• Proven track record as a leader with strong customer contacts in the air freight sector
• Ability to travel approximately 20% as required by the role
• Legal authorization to work in Canada — note that visa sponsorship is not available for this position

How to Apply

To apply for this position, use the official DHL careers link below. Ensure your resume is current and tailored to highlight your air freight and pricing leadership experience before submitting.

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