Food Service Supervisor – Tim Hortons – Calgary, AB
Location: Calgary, AB | Company: Tim Hortons
Tim Hortons is one of Canada’s most beloved brands, and Tollcorp Restaurants is looking to add a passionate Food Service Supervisor to their growing team in Calgary, Alberta. If you thrive in a fast-paced setting, love working with people, and are ready to take on a leadership role that keeps things fresh every single day, this could be the perfect fit for you.
This is more than just a supervisory position — it’s a chance to be part of a warm, community-driven workplace where your neighbours are your guests and your teammates are your friends. Tollcorp Restaurants is an expanding operation with full-time opportunities across multiple locations, offering real flexibility and a role that brings new challenges with every shift.
About the Role: Food Service Supervisor
As a Food Service Supervisor at Tim Hortons, you’ll be the go-to person keeping operations running smoothly during your shifts. Whether you’re overseeing the morning rush, guiding team members, or ensuring guests leave with a smile, your leadership sets the tone for the entire location. You’ll work Monday through Sunday availability across early morning, afternoon, and evening shifts, so adaptability is key.
This role is ideal for someone who takes pride in upholding food service standards, fostering a positive team environment, and delivering a consistently great guest experience. You’ll be part of a company that values its people and invests in their growth through a competitive compensation package and strong benefits.
Benefits and Salary
Tollcorp Restaurants offers a full benefits package along with a Group Retirement matching program — a valuable perk that supports your long-term financial wellbeing. On top of that, you’ll enjoy competitive wages in a fun and supportive work environment. The company is growing, which means real opportunities for advancement for those who are motivated to move up.
Job Details
📌 Job Type: Full-Time
🏢 Company: Tim Hortons (Tollcorp Restaurants)
📍 Location: 444 5th Ave SW, Calgary, AB
⏱️ Schedule: Monday to Sunday — Early Morning, Afternoon & Evening Shifts
Responsibilities
As a Food Service Supervisor, your day-to-day will keep you engaged and on your toes. From directing team members to maintaining quality standards, your leadership directly impacts the guest experience and the smooth running of the restaurant. Here’s a snapshot of what you’ll be responsible for:
- Supervising team members across shifts to ensure efficient and friendly service delivery
- Upholding Tim Hortons’ food quality and preparation standards at all times
- Guiding and supporting staff to build a positive, motivated team culture
- Ensuring guest satisfaction by addressing concerns quickly and professionally
- Monitoring restaurant operations during shifts to maintain cleanliness and safety standards
- Adapting to varying shift schedules including early mornings, afternoons, and evenings across any day of the week
- Contributing to the overall success of an expanding restaurant group with multiple locations
Requirements / Skills
Tollcorp Restaurants is looking for a candidate who is dependable, people-focused, and ready to lead. The ideal Food Service Supervisor brings hands-on supervisory experience in the food service industry and the flexibility to work a varied schedule. Here’s what you’ll need to succeed in this role:
- Previous supervisory experience in a food service or restaurant environment is required
- Flexible availability Monday through Sunday, covering early morning, afternoon, and evening shifts
- Strong leadership skills with the ability to motivate and guide a team effectively
- Guest-focused mindset with a commitment to delivering a positive experience every time
- Ability to thrive in a fast-paced, dynamic environment where priorities can shift quickly
- Team player attitude with excellent communication and interpersonal skills
How to Apply
Ready to step into a leadership role with one of Canada’s most iconic brands? Apply today through the official posting and take the next step in your food service career with Tim Hortons Tollcorp Restaurants in Calgary, AB. Only those selected for an interview will be contacted — so make sure your application stands out!
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Food Service Supervisor role at Tim Hortons (Tollcorp Restaurants) in Calgary is perfect for candidates who excel in team leadership, food service operations, and guest relations. On your resume, emphasize any experience with supervising restaurant or food service staff, managing shift operations, and your ability to work in a fast-paced environment. If you’ve previously worked in quick service restaurants or hospitality, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like Food Service Supervisor, shift management, and team leadership that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 10+ during peak morning shifts” or “maintained guest satisfaction standards across multiple locations”). Write a brief cover letter expressing your genuine interest in Tim Hortons and why you’re excited about this opportunity in Calgary. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tim Hortons‘ values, community involvement, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your supervisory and team management skills. Common questions may include scenarios about handling difficult guests, motivating staff during busy shifts, and managing competing priorities. Dress appropriately for a food service environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.