Field Sales Operations Lead – Amazon Web Services – Toronto, ON

AWS Canada is on the lookout for a sharp, analytically minded Field Sales Operations Lead to join the Canada Strategy & Operations team in Toronto, Ontario. This is a high-impact role sitting at the intersection of strategy and execution within one of the world’s most adopted cloud platforms — a genuine opportunity to shape how sales operations function across Canada Enterprise’s Financial Services and Media & Entertainment verticals.

Day to day, you’ll be the connective tissue between sales leadership and data-driven outcomes — running Annual Planning Cycles, driving territory planning and forecasting, and delivering strategic recommendations to senior leaders. What sets this role apart is its forward-thinking approach: you’ll be experimenting with AI agentic workflows to enhance forecasting accuracy, sales accountability, and pipeline optimization.

About the Role: Field Sales Operations Lead

As the Field Sales Operations Lead, you’ll orchestrate the rhythm of business for Canada Enterprise sales — from Monthly Business Reviews and cadenced metrics reporting to headcount planning and organizational design. Working closely with sales managers, you’ll translate complex datasets into actionable strategies using CRM tools and advanced analytics, helping elite sales reps hit their quotas and track commissions with precision.

This role demands strong cross-functional collaboration. You’ll work hand-in-hand with Business Development, Marketing, Finance, and Partners to deliver predictable reporting and influence decisions that matter. In a matrixed organization experiencing rapid growth, your ability to build trust, earn credibility with senior stakeholders, and navigate complexity will be just as critical as your technical skills.

Benefits and Salary

The base salary for this position in Toronto, ON ranges from $74,600 to $124,600 CAD annually. As part of Amazon’s total compensation approach, the package may also include sign-on payments and Restricted Stock Units (RSUs). Final compensation will be based on experience, qualifications, and location. Amazon also offers a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, basic life & AD&D), a Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and resources to support overall health and well-being. Flexible work arrangements are also part of the culture at AWS.

Responsibilities

In this role, you’ll own the operational backbone that keeps AWS Canada’s sales engine running smoothly. From strategic planning cycles to real-time pipeline analysis, your work directly enables the sales team to perform at their best and helps leadership make confident, data-backed decisions.

• Lead Annual Planning Cycles including territory planning, headcount planning, and resource allocation to support Canada Enterprise sales goals
• Drive forecasting and pipeline management by leveraging CRM tools and advanced analytics to predict trends and identify risks early
• Deliver Monthly Business Reviews and cadenced metrics reporting to provide senior leadership with clear, actionable insights
• Calculate and manage commissions with precision, ensuring accuracy and alignment with compensation frameworks
• Partner with sales managers to align territory assignments, forecast quota attainment, and manage compensation planning
• Lead cross-functional collaboration with Business Development, Marketing, Finance, and Partners to deliver predictable and strategic reporting
• Experiment with AI agentic workflows to enhance forecasting, sales accountability, and pipeline optimization
• Define and refine sales systems, processes, and policies to support scalable, end-to-end revenue execution

Requirements / Skills

The ideal candidate is an analytical self-starter who thrives in complex, fast-moving environments and can build strong relationships across multiple teams. AWS values diverse backgrounds and encourages candidates to apply even if their path hasn’t been traditional — what matters most is your drive, your data fluency, and your ability to influence outcomes.

• 4+ years of experience leading a divisional sales operations function or equivalent, supporting a mid-to-large-scale multi-geographical hi-tech sales organization
• CRM proficiency — hands-on experience with Salesforce or similar tools is required
• Sales process expertise — proven track record defining, refining, and implementing sales processes, procedures, and policies
• Strong financial and analytical skills — extensive Excel and Microsoft Office expertise required
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field (preferred)
• Experience influencing senior leadership through data-driven insights and strategic recommendations
• AI familiarity — certification or hands-on experience with agentic workflow solutions is a plus
• Industry knowledge in Financial Services and/or Media & Entertainment is preferred

How to Apply

To apply for this position, use the official link below to submit your application directly through Amazon’s careers portal. Make sure your resume is up to date and tailored to reflect your sales operations experience before submitting.

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