Dispatch Specialist – UPS – Truro, NS

UPS, one of the world’s most recognized Fortune Global 500 companies, is hiring a Dispatch Specialist at their Truro, Nova Scotia location. This is a fantastic opportunity to join a global logistics leader that values skill, passion, and growth — all while making a real difference for customers every day in Upper Onslow, NS.

In this role, you’ll be at the heart of UPS operations — anticipating customer needs, coordinating with multiple departments, and helping manage carrier selection and service recovery situations. If you’re someone who thrives in a fast-paced logistics environment and takes pride in delivering outstanding service, this could be the perfect fit.

About the Role: Dispatch Specialist

As a Dispatch Specialist, you’ll serve as a key point of contact for both walk-in and telephone customers, taking ownership of their shipping needs and delivering practical, reliable solutions. You’ll work closely with other departments to evaluate carrier options and manage exceptions — such as late loads — ensuring that operations remain smooth and customers remain satisfied.

This position also involves operating equipment, software, and devices, while keeping your workspace clean, organized, and safe. You’ll be expected to continually expand your knowledge of UPS products, services, and industry trends — and even help train others along the way. Teamwork, accountability, and a commitment to service excellence are central to succeeding in this role.

Benefits and Salary

This is a part-time permanent, hourly position paying $17.58 per hour. UPS is committed to creating a diverse and inclusive workplace, and accommodations are available upon request for candidates with disabilities participating in the recruitment process. Working with UPS means joining a global organization with a rewarding culture and real opportunities to grow your skills and advance your career.

Responsibilities

The Dispatch Specialist role covers a broad range of daily tasks focused on customer service, logistics coordination, and operational support. You’ll play a key part in keeping things moving smoothly — from handling customer inquiries to managing service recovery situations — all while contributing to a safe and professional work environment.

• Deliver outstanding customer service to walk-in customers and via telephone inquiries, ensuring every interaction is handled professionally
• Take ownership of customers’ shipping needs and offer viable, practical solutions tailored to their situation
• Coordinate carrier selection and assist in planning the handling of exceptions and service recovery events such as late loads
• Stay informed on all UPS product and service offerings, alternative solutions, and current industry trends
• Operate equipment, software, and devices efficiently, and train other team members as needed
• Maintain a clean, organized, and safe working environment in accordance with UPS standards
• Interface with other departments to ensure effectiveness, customer satisfaction, and cost management

Requirements / Skills

UPS is looking for a motivated, service-oriented individual who can balance strong communication skills with hands-on operational know-how. The ideal candidate is adaptable, dependable, and eager to grow within a globally recognized organization. Here’s what you’ll need to bring to the table:

• High school diploma, GED, or international equivalent — required for consideration
• Strong computer skills, including proficiency with Microsoft Office and Adobe Suites
• Excellent verbal and written communication skills to handle customer inquiries and internal coordination effectively
• Physical capability to lift 40+ lbs. / 18+ kgs. as required by the role
• Flexible availability to work up to 5 days per week, with scheduling that may vary based on operational needs
• Minimum availability of 25 hours per week as this is a part-time permanent position

How to Apply

Ready to take the next step in your career with one of the world’s most trusted logistics companies? Apply directly through the official UPS job posting to be considered for this Dispatch Specialist position in Truro, Nova Scotia. Make sure your resume reflects your relevant experience in customer service and logistics, and don’t hesitate to highlight any computer skills or training experience you bring to the role.

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