Director, Regional Fulfillment – Walmart – Laval, QC

Walmart Canada is looking for a strategic and driven leader to step into the role of Director, Regional Fulfillment, based in Laval, Quebec. This is a senior-level opportunity for someone who thrives on complexity, excels at managing multi-site operations, and has a proven track record of translating data into meaningful operational improvements.

This role sits at the intersection of operations, data analytics, digital transformation, and people leadership. You’ll oversee fulfillment operations across multiple locations within an assigned region, supporting everything from in-store picking and staging to last-mile delivery — all while championing the associate, customer, and driver experience.

About the Role: Director, Regional Fulfillment

As the Director of Regional Fulfillment, you’ll be responsible for the end-to-end performance of store fulfillment operations across your region. That means working closely with a wide range of stakeholders to gather market data, synthesize key performance indicators (KPIs), and develop strategic action plans that drive measurable improvement. You’ll lead complex, large-scale process improvement projects and use advanced data analytics to provide actionable insights across multiple business units.

Beyond the numbers, this role is about people and partnerships. You’ll set clear performance expectations, ensure your team has the tools and resources they need to succeed, and foster a collaborative, results-driven culture. You’ll also support the Spark Driver program by identifying and resolving driver experience gaps, addressing fraudulent activity, and promoting technology that streamlines the online and delivery experience.

Benefits and Salary

Walmart Canada offers a comprehensive benefits package to its associates. While specific compensation details for this role are not listed in the posting, Walmart is known for providing competitive total compensation packages that include health and dental coverage, retirement savings programs, associate discounts, and opportunities for career advancement within one of Canada’s largest retail organizations.

Responsibilities

This role demands a hands-on leader who is equally comfortable diving into data analytics as they are coaching teams and building stakeholder relationships. You’ll manage fulfillment performance across a broad regional footprint, making day-to-day decisions that directly impact the customer and driver experience across all channels.

• Collaborate extensively with regional stakeholders to gather comprehensive market research and synthesize KPIs across multiple business units into strategic action plans
• Lead complex, large-scale process improvement projects using advanced data analytics to deliver actionable insights and drive significant operational gains
• Manage end-to-end fulfillment operations across multiple locations, including picking, staging, dispensing, and last-mile delivery through all channels
• Establish clear performance expectations and goals for regional teams, ensuring alignment with overall business objectives
• Support driver supply and experience through the Spark Driver program, identifying engagement gaps, incentive needs, and resolving driver zone or technology issues
• Champion digital transformation by supporting the implementation of mobile applications, digital roadmaps, and product launches across multiple markets
• Develop contingency plans and demonstrate adaptability to maintain seamless regional operations and continuous improvement
• Build internal and external partnerships to maximize business goal achievement, including community outreach and associate engagement initiatives

Requirements / Skills

The ideal candidate for this role brings a strong blend of analytical thinking and operational leadership. Walmart is looking for someone who can manage complexity at scale, communicate clearly across all levels of an organization, and inspire teams to deliver consistently high results. Experience in fulfillment, logistics, or retail operations at a senior level is essential.

• Regional operations leadership with experience managing fulfillment or logistics across multiple locations
• Advanced data analytics skills with the ability to interpret complex datasets and translate insights into strategic action
• Strong stakeholder management and the ability to collaborate across diverse cross-functional teams
• Experience with digital transformation initiatives including mobile applications and digital product launches
• Bilingual (French and English) is a strong asset given the Quebec-based nature of this role
• Proven people leadership with a track record of setting clear expectations, developing talent, and holding teams accountable for results

How to Apply

To apply, visit the official Walmart Canada job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Walmart Canada in Laval.