Customer Service Team Member – Tim Hortons – Port Colborne, ON
Location: Ontario | Company: Tim Hortons
Tim Hortons on Main Street East in Port Colborne, Ontario is looking for enthusiastic Customer Service Team Members to join their crew. Whether you’re looking for part-time flexibility or a full-time position, there’s a spot for you on this team. If you thrive in a fast-paced food service environment and love making people’s day a little brighter, this could be the perfect opportunity for you.
As a Tim Hortons Team Member, you’ll be the face of one of Canada’s most beloved brands — serving up hot coffee, fresh food, and genuine hospitality every single shift. No prior experience? No worries. Full training is provided so you’ll hit the ground running with everything you need to succeed.
About the Role: Customer Service Team Member
This role puts you right at the heart of the Tim Hortons guest experience. From greeting customers at the counter to preparing menu items with care and speed, Team Members are essential to keeping things running smoothly during every rush. You’ll work alongside a supportive crew in a lively, community-oriented environment at the 197 Main Street East location in Port Colborne.
Collaboration and a positive attitude go a long way here. The team values reliability, energy, and a willingness to learn. Whether you’re handling the drive-thru, working the front counter, or prepping food in the back, every task you take on contributes to an exceptional guest experience. Flexible scheduling is available to help balance work with school, family, or other commitments.
Benefits and Salary
Tim Hortons offers a benefit package for eligible team members, along with flexible scheduling to suit your lifestyle. Whether you’re joining part-time to supplement income or full-time to build a career in food service, the team is committed to supporting your growth. Full training is provided, so you’ll never feel thrown into the deep end without support.
Job Details
📌 Job Type: Full-time, Part-time
🏢 Company: Tim Hortons
📍 Location: 197 Main Street East, Port Colborne, ON
Responsibilities
As a Customer Service Team Member at Tim Hortons, your day-to-day will revolve around delivering fast, friendly, and accurate service to every guest who walks through the door or pulls up to the drive-thru. These responsibilities are what make each Tim Hortons location a trusted staple in the community.
- Greet and serve customers with a warm, welcoming attitude at the front counter and drive-thru
- Prepare food and beverages according to Tim Hortons standards for quality and consistency
- Handle cash and transactions accurately using the point-of-sale system
- Maintain cleanliness of the dining area, counter, and preparation stations throughout your shift
- Stock and replenish supplies to ensure the team always has what it needs during busy periods
- Work collaboratively with fellow team members to keep the restaurant running efficiently during peak hours
- Follow food safety and health guidelines at all times to ensure a safe environment for guests and staff
Requirements / Skills
Tim Hortons is looking for team-oriented individuals who bring energy, a positive attitude, and a genuine desire to help people. You don’t need a lengthy résumé to apply — what matters most is your work ethic and enthusiasm. The ideal candidate is someone who can stay calm under pressure and always puts the guest first.
- Energetic and positive personality with a passion for delivering great customer experiences
- Ability to work in a fast-paced environment and multitask efficiently during busy rushes
- Reliability and punctuality — your team depends on you showing up ready to work
- Food service experience is an asset but not required — full training is provided
- Flexibility to work a variety of shifts including mornings, evenings, and weekends
- Team player mindset with strong communication skills
How to Apply
Ready to be part of something iconic? Apply now through the official Tim Hortons job posting and take the first step toward joining one of Canada’s favourite teams. Positions are available in both full-time and part-time capacities, so don’t wait — great opportunities like this fill up fast in Port Colborne!
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Customer Service Team Member role at Tim Hortons in Port Colborne is perfect for candidates who excel in customer service, teamwork, and working in fast-paced environments. On your resume, emphasize any experience with food service, retail, or hospitality, your reliability, and your ability to stay composed during busy rushes. Even if you’re new to the industry, highlight your positive attitude and eagerness to learn — Tim Hortons provides full training.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like customer service, food preparation, and team member that appear in the posting. Quantify your achievements where possible (e.g., “served 60+ customers per shift” or “maintained a clean and organized workstation throughout every shift”). Write a brief cover letter expressing your genuine enthusiasm for joining Tim Hortons and why you’d be a great fit for the Port Colborne location. Double-check your application for spelling errors and make sure your contact information is up to date.
Interview Preparation: If selected for an interview, research Tim Hortons‘ values, community involvement, and brand story beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service skills and ability to work under pressure. Common questions may include scenarios about handling difficult customers, working as part of a team, and managing multiple tasks at once. Dress neatly for a food service environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about scheduling, team culture, and growth opportunities. After the interview, send a thank-you email within 24 hours to reinforce your interest in the position.