Customer Service Manager – Walmart – Yorkton, SK

Walmart Canada is looking for a motivated and customer-focused Customer Service Manager to join their team at the Yorkton, Saskatchewan store. This is a fantastic opportunity to step into a leadership role within one of Canada’s most recognized retail brands — helping Canadians save money and live better, one shopping trip at a time.

In this role, you’ll be at the heart of the front-end operations, ensuring every customer walks away with a positive experience. From overseeing cashier coverage to handling customer concerns and promoting company programs, this position puts your people skills and organizational abilities to work every day.

About the Role: Customer Service Manager

As a Customer Service Manager at Walmart Yorkton, you’ll be responsible for coordinating the front-end of the store — that means managing associates, overseeing transactions, and making sure everything runs smoothly from the moment a customer walks in to when they check out. You’ll serve as a go-to resource for both customers and your team, providing guidance, training, and on-the-spot problem solving.

This role also carries real accountability. You’ll be expected to uphold company compliance standards, ensure safe work practices are followed, and maintain the accuracy and integrity of all front-end cash processes. Whether it’s approving a return, troubleshooting an EAS system, or coaching a new cashier, you’ll be the steady hand keeping operations on track.

Benefits and Salary

This Customer Service Manager position at Walmart Yorkton starts at a minimum rate of $16.30 per hour, with pay determined based on relevant experience. Walmart Canada offers an impressive benefits package that includes comprehensive benefits, life insurance, paid time off, a store discount, stock options, EQ Health support, deferred profit sharing, and access to the Live Better U education program. Please note that some benefits are based on hours worked or employment status (full-time vs. part-time).

Responsibilities

The Customer Service Manager plays a vital leadership role on the front end of the store. On any given shift, you’ll be juggling associate management, transaction oversight, and customer interactions — all while keeping safety and compliance top of mind. Here’s a closer look at what you’ll be doing:

• Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuation procedures, and emergency codes
• Handle customer and associate concerns, providing guidance and resolving issues with professionalism and care
• Monitor front-end associates to ensure proper coverage, coordinate breaks, and provide assistance at outlying registers as needed
• Train associates on systems and company procedures including scanning accuracy, productivity standards, company programs, discounts, EAS systems, and safety protocols
• Oversee purchase, return, and exchange transactions, approving corrections and verifying processes to meet company guidelines
• Maintain EAS systems to standard, ensuring cashiers are deactivating properly and greeters are handling issues appropriately, and completing “Failure to Deactivate” logs
• Prepare registers for opening and closing, provide change to cashiers, maintain front-end cash levels, and complete audits on register accuracy
• Promote company-sponsored programs and initiatives including credit card services, Walmart protection plans, charity initiatives, and discount programs

Requirements / Skills

The ideal candidate for this role is someone who thrives in a fast-paced retail environment and genuinely enjoys leading a team. Walmart values associates who are flexible, positive, and great communicators — people who can think on their feet and bring out the best in those around them.

• Customer service focus — a natural ability to create positive shopping experiences and handle concerns with empathy and efficiency
• Leadership and team coordination — comfortable managing associate schedules, breaks, and coverage across the front end
• Attention to detail — accuracy in overseeing cash processes, transaction approvals, and register audits is essential
• Communication skills — able to train associates clearly, relay information effectively, and de-escalate situations when needed
• Flexibility — availability for morning, afternoon, evening, and night shifts as required
• Compliance awareness — understanding of and commitment to company policies, safety standards, and operational procedures

How to Apply

Ready to take the next step in your retail career? Apply directly through the official Walmart Canada careers page for this Customer Service Manager position in Yorkton, SK. If you’re already a Walmart associate, log into your Workday account and use the Find Jobs report to submit your application.

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