Customer Service Manager – Walmart – Woodstock, NB

Walmart Canada’s store in Woodstock, New Brunswick is looking for a Customer Service Manager to lead front-end operations and deliver a positive shopping experience for every customer who walks through the door. This is a hands-on leadership role at the heart of the store — the kind of position where no two shifts are exactly the same.

As a Customer Service Manager, you’ll be the go-to person for front-end associates, customer concerns, and the daily flow of checkout operations. You’ll help train and coach team members, keep registers running smoothly, and make sure the entire customer service area is operating at its best.

About the Role: Customer Service Manager

This role puts you at the centre of customer-facing operations at Walmart Woodstock. You’ll coordinate associate coverage, handle purchase, return, and exchange transactions, ensure compliance with company programs, and maintain front-end cash accuracy. You’ll also oversee the EAS (Electronic Article Surveillance) system and ensure all relevant procedures are being followed consistently.

A big part of this job is keeping things safe, organized, and running on time. You’ll be responsible for ensuring safe work processes and emergency procedures are followed across the front end, while also promoting Walmart’s company-sponsored programs including credit card services, protection plans, and charitable initiatives.

Benefits and Salary

The minimum rate of pay for this position starts at $16.60 per hour, with the actual rate determined based on relevant experience. Walmart Canada offers a range of benefits including stock options, comprehensive health benefits (based on employment status), life insurance, paid time off, a store associate discount, EQ Health support, Deferred Profit Sharing, and access to Live Better U, Walmart’s education benefit program. Note that some benefits are dependent on hours worked or full-time/part-time status.

Responsibilities

Working as a Customer Service Manager at Walmart means taking ownership of the front-end experience every shift. From coaching associates to processing transactions and running daily audits, your work directly impacts how customers feel about their visit to the store.

• Ensure safe work practices are followed across the front end, including safe lifting, cleanliness, emergency procedures, and theft protocols
• Handle customer and associate concerns, providing guidance and resolving issues as they arise
• Monitor front-end coverage by coordinating breaks, managing staffing across registers, and assisting with outlying checkout areas
• Train associates on company systems and procedures including scanning accuracy, productivity, company programs, discounts, and the EAS system
• Oversee purchase, return, and exchange transactions, including approving corrections and verifying processes in line with company guidelines
• Maintain EAS system functionality, ensuring cashiers are deactivating properly, greeters are handling issues appropriately, and all “Failure to Deactivate” logs are completed
• Prepare registers for opening and closing, provide cashiers with change as needed, and complete audits to maintain front-end cash accuracy
• Promote company-sponsored programs including Walmart’s credit card service, protection plan, charity initiatives, and discount programs

Requirements / Skills

Walmart is looking for someone who brings a positive attitude, strong communication skills, and the ability to lead a team in a fast-paced retail environment. The ideal candidate is flexible, helpful, and calm under pressure — someone who can balance customer needs with operational responsibilities without missing a beat.

• Customer service skills — ability to handle customer concerns professionally and efficiently
• Team leadership — comfortable guiding associates, coordinating coverage, and providing on-the-job training
• Attention to detail — accuracy in cash handling, register audits, and transaction approvals is essential
• Flexibility — availability for morning, afternoon, evening, and night shifts as required
• Communication — clear and approachable with both customers and team members
• Compliance awareness — ability to follow and enforce company programs, safety procedures, and operational standards

How to Apply

To apply for this Customer Service Manager position at Walmart Woodstock, use the link below to visit the official job posting. Make sure your resume is up to date before submitting your application.

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