Customer Service Manager – Walmart – Smiths Falls, ON

Walmart Canada is looking for a motivated and organized Customer Service Manager to join their team at the Smiths Falls, Ontario location. This is a fantastic opportunity to grow your career in the retail industry while making a real difference in the day-to-day experience of Canadian shoppers. If you’re someone who thrives in a busy environment, loves working with people, and takes pride in delivering top-notch service, this role could be exactly what you’re looking for.

As a Customer Service Manager at Walmart, you’ll be at the centre of front-end store operations — coordinating staff, overseeing transactions, and making sure every customer leaves with a smile. Your leadership will keep things running smoothly whether it’s a quiet Tuesday morning or a packed Saturday afternoon.

About the Role: Customer Service Manager

In this position, you’ll be responsible for the full scope of front-end operations at the Smiths Falls Walmart store. From preparing registers for opening and closing, to managing associate schedules and ensuring accurate transactions, your day will be dynamic and impactful. You’ll also play a key role in training associates on company systems, procedures, and customer service best practices.

Compliance and safety are a big part of this role. You’ll ensure that all team members are following safe work processes, that EAS systems are functioning properly, and that company programs and guidelines are upheld at all times. You’ll also be the go-to person for resolving both customer and associate concerns on the floor.

Benefits and Salary

The minimum rate of pay starts at $18.55/hour, with the actual rate determined based on relevant experience. Walmart Canada offers a solid benefits package that includes comprehensive health benefits, life insurance, and paid time off (based on employment status and hours worked). Associates also enjoy a store discount, access to the Live Better U education program, EQ Health support, deferred profit sharing, and stock options. It’s a well-rounded total rewards package for those committed to building a career in retail.

Responsibilities

The Customer Service Manager keeps the heart of the store running. From the moment the doors open to closing time, you’ll be coordinating your team, handling transactions, and making sure every customer interaction reflects Walmart Canada’s commitment to exceptional service. Here’s a closer look at what your day-to-day will look like:

• Ensure safe work practices are followed at all times, including safe lifting techniques, area cleanliness, evacuation procedures, and emergency code responses
• Handle customer and associate concerns with professionalism, providing guidance and solutions as required
• Monitor front-end associates to ensure proper floor coverage, coordinate breaks, and assist at outlying registers when needed
• Train associates on company systems and procedures including scanning accuracy, productivity standards, company programs, EAS systems, and safety protocols
• Oversee purchase, return, and exchange transactions, correcting errors, providing approvals, and verifying processes to meet company guidelines
• Ensure EAS systems are functioning correctly, including cashier deactivation procedures and proper greeter protocols, while completing Failure to Deactivate logs
• Prepare registers for daily opening and closing, provide change to cashiers as needed, maintain front-end cash levels, and complete audits for register accuracy
• Promote company-sponsored programs and initiatives including credit card services, the Walmart Protection Plan, charity programs, and discount offerings

Requirements / Skills

Walmart is looking for someone who is naturally flexible, communicative, and customer-focused. The ideal candidate brings a positive attitude to every shift and has the confidence to lead a team and make quick decisions on the floor. If you’re a strong team player with a knack for keeping things organized, you’ll fit right in.

• Customer service orientation — a genuine desire to create positive experiences for every shopper
• Leadership and communication skills — ability to guide, support, and train front-end associates effectively
• Flexibility — availability across a variety of shifts including mornings, afternoons, evenings, and nights
• Problem-solving ability — comfortable handling customer concerns and transaction errors calmly and efficiently
• Attention to detail — accuracy in cash handling, register audits, and compliance with company procedures
• Team player mentality — works collaboratively and steps in where needed to keep operations flowing

How to Apply

Ready to take the next step in your retail career? Click the button below to apply directly through the official Walmart Canada careers portal. Current Walmart associates should log in to their Workday account and use the Find Jobs report to submit their application for requisition R-2434269.

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