Customer Rep-Station – FedEx – St. Catharines, ON

St. Catharines is growing, and so is the need for reliable, customer-focused professionals at one of the world’s leading logistics companies. Federal Express Corporation Canada is currently hiring a Customer Rep-Station at their location on 495 Eastchester Avenue — a part-time role suited to someone who thrives in a fast-paced, people-oriented environment.

This position puts you right at the heart of FedEx operations, serving customers directly, handling administrative tasks, and supporting continued sales growth. If you’re comfortable working in a structured, deadline-driven setting and enjoy problem-solving in real time, this could be a strong fit.

About the Role: Customer Rep-Station

As a Customer Representative at the St. Catharines station, your primary focus is delivering accurate information and direct assistance to customers who walk through the door or reach out for support. You’ll be the face of FedEx at this location — answering questions, resolving issues, and ensuring every customer interaction reflects the company’s commitment to service excellence. You’ll also handle administrative duties that keep daily operations running efficiently.

Beyond day-to-day service, this role involves promoting FedEx products and services and identifying opportunities to generate incremental revenue. Working in a monitored, changing environment requires composure under pressure and the ability to adapt quickly — qualities that are central to success in this position. Teamwork, compliance with operational standards, and completing all required training and certifications are also key expectations of the role.

Benefits and Salary

The job posting does not include specific salary details for this position. As a part of the FedEx Canada team, employees are part of an organization that values inclusion, equity, and taking care of its people. FedEx is committed to a respectful and safe workplace that welcomes candidates from all backgrounds, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ community. Accommodations are available throughout the recruitment and selection process upon request.

Responsibilities

In this customer-facing role, your day will revolve around providing accurate information, resolving customer inquiries, and ensuring the smooth flow of administrative operations at the station. Every task you perform directly supports the efficiency and reputation of FedEx Canada’s service delivery.

• Assist customers directly at the station counter, providing accurate information and resolving service-related inquiries
• Perform administrative duties required for the efficient operation of the station
• Promote FedEx products and services to customers and identify opportunities for incremental revenue generation
• Handle packages including lifting up to 70 lbs and manoeuvring packages up to 150 lbs using appropriate equipment
• Complete mandatory training and meet minimum performance thresholds on all required assessments and recurrent certifications
• Operate in a PC Windows environment to support customer transactions and administrative functions
• Work varying shifts based on business needs as required

Requirements / Skills

The ideal candidate for this Customer Rep-Station position brings strong interpersonal skills and the ability to stay composed in a high-pressure, monitored environment. FedEx values individuals who are detail-oriented, adaptable, and genuinely committed to providing quality customer service.

• High school diploma or equivalent is required; a college diploma is preferred
• Knowledge of Canadian Customs regulations is an asset for this role
• Familiarity with FedEx Express and Ground products and services is preferred
• Excellent interpersonal and verbal communication skills to effectively interact with customers and team members
• Analytical and problem-solving ability along with solid negotiation skills
• Physical capability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• Proficiency in PC Windows environments and comfort with basic computer operations
• Ability to handle stress and perform consistently in a fast-paced, changing, and monitored work environment

How to Apply

To apply for this Customer Rep-Station position with FedEx in St. Catharines, use the official application link below. Make sure your resume is up to date and reflects any relevant customer service or logistics experience before submitting.

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