Customer Experience Specialist – Tesla – Toronto, ON

Tesla is looking for a Customer Experience Specialist to join their team at the Toronto, Ontario showroom. This is a front-line role that sits at the intersection of sales, education, and brand representation — the kind of position where your enthusiasm for sustainable energy and electric vehicles directly shapes how customers feel about one of the most talked-about brands in the world.

From welcoming walk-in guests to guiding new owners through their vehicle delivery, you’ll be the human face of Tesla’s mission. Whether it’s arranging a Full Self-Driving demonstration or helping someone understand their financing options, every interaction matters — and that’s exactly what makes this role compelling.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist, you’ll work on the showroom floor engaging prospective customers from the moment they walk in. You’ll build genuine connections, ask thoughtful questions, and tailor each interaction to fit the customer’s unique situation and timeline. The role spans the full customer journey — from initial discovery to delivery day orientation — making it one of the more dynamic customer-facing positions in the retail automotive space.

You’ll also contribute to the broader sales pipeline by capturing guest information, scheduling test drives, and flagging high-intent buyers. Strong teamwork, reliability, and a solid grasp of Tesla’s products and the wider EV industry are essential to succeeding in this environment. Because this role involves sales activities in Ontario, a valid motor vehicle salesperson licence issued by the provincial regulator is a condition of employment.

Benefits and Salary

Tesla offers a competitive compensation package. While specific salary figures are not listed in this posting, employees at Tesla typically have access to a range of benefits reflective of a leading technology and automotive company. Candidates are encouraged to inquire about the full benefits package during the interview process.

Responsibilities

Day-to-day, this role is all about creating memorable customer experiences that reflect Tesla’s mission. Whether you’re running a demo drive, walking a new owner through their vehicle features, or capturing lead information in the CRM, each task plays a direct role in growing Tesla’s community of owners and advocates.

• Welcome walk-in guests promptly and personally, making them feel at ease from the moment they arrive
• Build customer profiles through meaningful conversation — understanding who they are, what brought them in, and where they are in their purchase journey
• Educate and inspire guests by answering product questions and curating tailored experiences, including demo drives and Full Self-Driving demonstrations
• Conduct delivery orientations that highlight key vehicle features and ensure new owners leave feeling confident and excited
• Support the sales pipeline by capturing guest details, booking test drives, and identifying high-intent buyers
• Deliver exceptional customer service to every visitor, whether they’re buying today or just exploring
• Complete additional tasks as assigned to support overall business needs

Requirements / Skills

Tesla is looking for someone who brings genuine energy to customer interactions and has a real interest in the electric vehicle space. Beyond enthusiasm, you’ll need practical communication skills, organizational ability, and the flexibility to work in a retail schedule environment. The ideal candidate is someone who thrives in a fast-paced, people-first setting.

• 1+ years of customer service and/or sales experience with a proven ability to meet and exceed performance goals
• Passion for Tesla’s mission and a genuine interest in EV industry trends and local incentives
• Strong communication skills — both written and verbal — with high attention to detail and strong organizational habits
• Proficiency with Microsoft Office Suite and CRM tools to manage customer data and follow-ups effectively
• Team-oriented mindset with a reliable, dependable approach to the work
• Availability for evenings, weekends, and holidays as required in a retail environment
• Valid Class 5, G, or G2 driver’s licence (Canadian) is required
• Motor vehicle salesperson licence/certificate issued by the Ontario provincial regulator — required as a condition of employment for this location

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and tailored to the role before submitting.

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