Customer Experience Specialist – Tesla – Oshawa, ON

Tesla is looking for a Customer Experience Specialist to join their team in Oshawa, Ontario. This is a front-facing role where you’ll serve as a brand ambassador, guiding customers through every stage of their Tesla journey — from the first time they walk into a showroom to the moment they drive away in their new vehicle.

If you’re someone who thrives in a dynamic retail environment, genuinely cares about customer experience, and wants to be part of the shift toward sustainable energy and electric vehicles, this role puts you right at the centre of that mission.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist at Tesla Oshawa, you’ll be the first point of contact for walk-in guests and the final touchpoint when a customer takes delivery of their vehicle. Your day-to-day involves educating and inspiring customers, conducting demo drives, and building personalized profiles to ensure each interaction feels tailored and meaningful.

You’ll also play a key role in supporting the sales pipeline by capturing guest information, scheduling test drives, and identifying high-intent buyers. Working across evenings, weekends, and holidays in a retail setting, you’ll be part of a team that holds itself to a high standard of reliability, communication, and teamwork.

Benefits and Salary

Tesla offers a competitive compensation package. While specific salary details are not listed in this posting, employees at Tesla typically benefit from working with an industry-leading company in the electric vehicle and clean energy sector. You’ll gain valuable experience in a cutting-edge retail environment with opportunities to grow alongside a globally recognized brand.

Responsibilities

In this role, you’ll be deeply involved in shaping how customers experience the Tesla brand. From the first greeting at the door to delivering a vehicle with confidence and clarity, every interaction is an opportunity to leave a lasting impression. Here’s what the role involves on a day-to-day basis:

• Welcome walk-in guests promptly and personally, creating an environment where every visitor feels valued and heard
• Engage in meaningful conversation to understand each guest’s background, motivation for visiting, and purchase timeline to build a complete customer profile
• Educate and inspire customers by answering questions and curating tailored product experiences, including demo drives and Full Self-Driving demonstrations
• Conduct delivery orientations that highlight key features and benefits, ensuring new owners feel confident and excited about their Tesla
• Support the sales pipeline by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Maintain the highest level of customer service for both current and prospective Tesla owners
• Complete additional tasks as assigned to support overall business needs

Requirements / Skills

Tesla is looking for someone who brings both passion and professionalism to every customer interaction. The ideal candidate is organized, an excellent communicator, and genuinely enthusiastic about electric vehicles and sustainable energy. Here’s what you’ll need to bring to the role:

• 1+ year of customer service and/or sales experience with a proven ability to meet and exceed goals
• Passion for the Tesla mission and a solid understanding of EV industry trends and local incentives in Ontario
• Strong communication skills — both written and verbal — along with excellent attention to detail and organizational ability
• Proficiency with Microsoft Office Suite and CRM tools
• Availability to work evenings, weekends, and holidays in a retail setting
• Valid Class G, G2, or Class 5 driver’s licence (Canadian), maintained throughout employment
• Motor vehicle salesperson licence/certificate issued by the Ontario provincial regulator — this is a condition of employment for this role in ON

How to Apply

To apply for this position, use the link below to access the official Tesla job posting. Make sure your resume is up to date before submitting your application.

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