Customer Experience Specialist – Tesla – Hamilton, Ontario

Tesla’s Hamilton showroom is looking for a Customer Experience Specialist who can bring the brand’s mission to life — one conversation at a time. This is the kind of role where you’re both the first face a potential buyer sees when they walk through the door and the person who hands them the keys on delivery day. If you’re passionate about sustainable energy, love connecting with people, and thrive in a fast-moving retail environment, this opportunity is worth a close look.

Day to day, you’ll be engaging walk-in guests, answering questions about Tesla’s lineup, conducting demo drives and Full Self-Driving demonstrations, and guiding new owners through vehicle delivery orientations. It’s a role that blends sales, customer education, and genuine brand advocacy in a way that’s hard to find elsewhere in the automotive world.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist at Tesla Hamilton, you serve as a true brand ambassador — someone who can turn a casual showroom visit into a meaningful, memorable interaction. You’ll build personalized customer profiles by understanding each visitor’s needs, timeline, and interest level, then tailor your approach to match. From answering technical questions about electric vehicles to curating the right product experience for each individual, the work is varied and rewarding.

This position requires someone who can work collaboratively as part of a retail team while also taking individual ownership of customer interactions. You’ll be expected to support overall sales pipeline health — capturing leads, scheduling test drives, and identifying high-intent buyers — all while maintaining the highest standard of service for both existing owners and prospects. Availability for evenings, weekends, and holidays is a requirement of the role.

Benefits and Salary

Tesla offers a competitive compensation package for this role. While a specific salary figure isn’t listed in this posting, employees at Tesla typically have access to benefits that reflect the company’s commitment to its team. Details on the full benefits package will be shared during the hiring process.

Responsibilities

Working at the intersection of sales and customer education, the Customer Experience Specialist plays a central role in shaping how people feel about Tesla — both before and after they become owners. Each interaction is an opportunity to build trust, answer questions, and reinforce Tesla’s commitment to a better driving future.

• Greet and engage walk-in guests promptly and personally, making them feel welcome from the moment they arrive
• Build customer profiles through meaningful conversation to understand each visitor’s background, interests, and purchase timeline
• Educate and inspire guests by answering product questions and curating tailored experiences, including demo drives and Full Self-Driving demonstrations
• Conduct delivery orientations that highlight key features and benefits, ensuring new Tesla owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and flagging high-intent buyers
• Provide exceptional service to all current and future owners, consistently upholding Tesla’s standards
• Complete additional tasks as assigned to support broader business needs

Requirements / Skills

Tesla is looking for someone who brings genuine enthusiasm for the EV industry together with proven customer service and sales skills. The ideal candidate is organized, communicative, and comfortable working in a dynamic retail setting where no two days look exactly the same.

• 1+ years of customer service and/or sales experience with a demonstrated ability to meet and exceed targets
• Passion for Tesla’s mission and a solid understanding of EV industry trends and local incentives
• Strong communication skills — both written and verbal — along with a high level of organization and attention to detail
• Proficiency with Microsoft Office Suite and CRM tools to manage customer data and sales activity
• Team-oriented mindset with a reliable, dependable work ethic
• Valid Class 5, G, or G2 driver’s licence (Canadian) — required and must be maintained throughout employment
• Motor vehicle salesperson licence/certificate issued by the Ontario provincial regulator — required as a condition of employment for this ON-based role
• Availability for evenings, weekends, and holidays in a retail environment

How to Apply

To apply, use the official link below to submit your application directly through Tesla’s hiring platform. Make sure your resume is current and reflects relevant customer service or sales experience before applying.

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