Courier Team Lead – FedEx – Ottawa, ON

If you’re a seasoned courier with leadership ambitions, FedEx is looking for a Courier Team Lead to join their operations at their Ottawa, Ontario facility. This is a part-time opportunity with a steady weekday schedule, ideal for someone who thrives in a fast-moving logistics environment and is ready to step into a mentorship role while keeping daily operations running smoothly.

As a Courier Team Lead, you won’t just be delivering packages — you’ll be guiding a team, ensuring best practices are followed, and acting as a role model for hourly employees. This position sits at the intersection of hands-on courier work and frontline leadership, making it a strong stepping stone for anyone looking to grow within the FedEx network.

About the Role: Courier Team Lead

Working alongside management, the Courier Team Lead helps oversee daily sort, delivery, and pickup activities at the Ottawa location. You’ll lead your assigned sector with a focus on operational efficiency and employee development, using the FedEx Best Practices framework to set the standard for how things get done. The shift runs Monday to Friday, 2:00 PM to 8:00 PM, offering a predictable schedule in a structured environment.

This role carries real responsibility — from conflict resolution and coaching to ensuring compliance with training certifications and safety standards. Strong communication in both English and French is mandatory for this position, as full bilingual proficiency is required. You’ll need to maintain your accreditations, stay current on defensive driving practices, and be able to handle packages safely with appropriate equipment.

Benefits and Salary

FedEx is a globally recognized employer known for investing in its people. While specific pay details for this role are not listed in this posting, FedEx Canada is committed to pay transparency and offers competitive compensation for its team members. The company fosters an inclusive, respectful workplace and values diversity across all communities, including women, Indigenous persons, people with disabilities, and those from 2SLGBTQ+ communities. Accommodation is available throughout the recruitment and selection process.

Responsibilities

The Courier Team Lead plays a vital role in keeping FedEx’s Ottawa operations on track each day. From mentoring couriers to managing sector activities, this position demands someone who leads by example and is committed to operational excellence and team development.

• Assist management in overseeing daily sort, delivery, and pickup activities at the Ottawa facility
• Lead the assigned sector by ensuring best practices are consistently followed and operations run efficiently
• Mentor and coach hourly employees on the job, demonstrating strong leadership and role model behaviour
• Apply conflict resolution skills to address team challenges and maintain a positive, productive work environment
• Maintain certifications including DG specialist accreditation and annual recurrency training requirements
• Stay current on FedEx Best Practices, defensive driver updates, and process changes
• Prioritize and delegate tasks in a time-sensitive environment to ensure smooth daily operations
• Ensure compliance with Canadian Customs regulations and FedEx product and service knowledge standards

Requirements / Skills

The ideal candidate is a motivated courier with at least one year of hands-on experience and a genuine interest in leadership. FedEx values individuals who can communicate clearly in both official languages, stay composed under pressure, and inspire those around them to perform at their best.

• Full bilingual proficiency in English and French is mandatory for this position — applicants must qualify on this requirement
• Minimum 1 year of current Courier experience with FedEx or equivalent courier operations
• Valid driver’s licence with a clean driving record (no more than two violations or accidents in the past 24 months)
• Physical capability to lift up to 70 lbs independently and manoeuvre packages up to 150 lbs with appropriate equipment
• Strong interpersonal skills with demonstrated ability to motivate, coach, and communicate effectively with a team
• High school diploma or equivalent education
• Good analytical and problem-solving skills, with the ability to prioritize tasks and organize workflows efficiently
• Knowledge of FedEx operations and Canadian Customs regulations is considered an asset

How to Apply

Ready to take the next step in your courier career? Apply directly through the official FedEx Careers posting before the closing date of March 9, 2026 at 3:00 PM local time. Make sure your application highlights your bilingual abilities and courier experience — and don’t hesitate to request accommodations if needed during the selection process.

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