CA-Manager – Apple – Toronto, ON

Apple Retail in Toronto, Ontario is looking for a Store Manager (CA-Manager) to lead, inspire, and develop a high-performing team. This is a chance to bring your retail leadership experience to one of the world’s most recognized brands and help deliver the kind of customer experience that only Apple can offer.

In this role, you’ll be on the floor alongside your team every day — coaching, mentoring, and ensuring that both business priorities and customer expectations are consistently met. You’ll work collaboratively with other leaders to execute strategy, hit performance goals, and foster a culture where every team member feels they belong.

About the Role: CA-Manager

As a Manager at an Apple Store, your primary focus is on people — both your team and the customers they serve. You’ll take ownership of key areas within the store, driving operational strategies and ensuring that day-to-day activities align with Apple’s broader goals. You’ll assist with recruiting, training, and retaining a diverse team, and actively participate in Floor Leadership to model best practices and keep service standards high.

Beyond performance, you’ll be a champion for inclusion and diversity, building a safe and respectful environment where all team members can thrive. You’ll handle customer and team concerns with professionalism, uphold company policies and procedures, and protect confidential business information — all while remaining calm and focused in a fast-paced retail setting.

Benefits and Salary

The base pay range for this role is between $84,400 and $140,700 CAD, with your exact pay determined by your skills, experience, qualifications, and location. In Ontario, qualified candidates can expect a hiring rate up to the midpoint of the range, with exceptions made for candidates with significant and relevant experience. Beyond base pay, Apple offers a comprehensive benefits package that includes medical and dental coverage, retirement benefits, discounts on Apple products, free services, and tuition reimbursement for education that advances your career at Apple. Employees may also be eligible for discretionary bonuses, commission payments, relocation assistance, and participation in Apple’s Employee Stock Purchase Plan and restricted stock unit award programs.

Responsibilities

As a Store Manager at Apple, your days will be dynamic and people-centred. You’ll divide your time between developing your team, engaging with customers on the floor, and driving the operational strategies that keep your store performing at its best.

• Lead and develop a team of store associates, empowering each member to grow and meet their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team that reflects Apple’s values
• Participate in Floor Leadership by interacting with team members and customers throughout the store, modelling excellent service standards
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when needed
• Drive business priorities by planning and executing operational strategies within assigned functional areas of the store
• Maintain company policies and procedures, and protect all company assets including confidential business, customer, and financial information
• Foster inclusion and diversity by demonstrating Apple’s values in daily activities and building a respectful environment for all team members

Requirements / Skills

Apple is looking for a retail leader who leads with integrity, communicates with clarity, and has a genuine commitment to developing the people around them. The ideal candidate brings strong retail or sales management experience and thrives in a fast-moving, customer-focused environment.

• Experience leading others in a retail, sales, or related field is required
• Schedule flexibility to work nights, weekends, and public holidays based on store needs
• Bilingual proficiency in French and English required for Quebec-based roles; English required throughout the rest of Canada
• Strong decision-making skills with the ability to use analytics, experience, and sound judgment
• Excellent communication with the ability to tailor your style to different audiences
• Coaching and mentorship skills to develop others through effective feedback and support
• Conflict resolution ability to settle differences in productive and constructive ways

How to Apply

To apply for this Manager position at Apple in Toronto, use the official application link below. Make sure your resume is up to date and reflects your relevant leadership experience before submitting.

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