CA-Manager – Apple – Pointe-Claire, QC

Apple Retail in Pointe-Claire, Quebec is looking for a CA-Manager to lead, coach, and inspire a team committed to delivering an exceptional customer experience. This is a role for someone who understands that great leadership is visible on the floor — not just behind a desk — and who thrives in a dynamic, people-first retail environment.

As a Store Manager at Apple, you’ll be deeply involved in the day-to-day operations of your assigned functional areas, working alongside your team to meet performance goals, uphold Apple’s values, and ensure every customer interaction reflects the best of what Apple has to offer.

About the Role: CA-Manager

In this position, you’ll take ownership of team development, operational execution, and customer service excellence. You’ll participate actively in Floor Leadership, modelling best practices and ensuring business priorities are consistently met. You’ll also support recruiting and retention efforts, helping to build a diverse and high-performing team that reflects Apple’s commitment to inclusion.

You’ll be expected to uphold company policies, protect confidential business and customer information, and foster a safe, respectful, and inclusive workplace. Apple’s values of inclusion and diversity aren’t just principles here — they’re part of how you lead every single day. Bilingual proficiency in French and English is required for this Quebec-based role.

Benefits and Salary

Apple offers a competitive compensation package for this role. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with candidates who bring significant experience potentially being considered up to the range maximum. While a specific salary figure is not listed for this Quebec posting, Apple is known for offering a comprehensive suite of benefits that supports the health, well-being, and growth of its team members. Apple is also committed to providing reasonable accommodations for applicants with disabilities and operates as a drug-free workplace.

Responsibilities

The CA-Manager role at Apple is hands-on and multifaceted. You’ll spend time on the floor with your team and customers, while also driving strategy, resolving escalations, and supporting the growth of every individual on your team. Here’s what the role looks like in practice:

• Lead and develop a team by empowering each member to grow, learn, and meet both performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing retail team
• Participate actively in Floor Leadership by engaging with team members and customers throughout the store, modelling best practices in customer service
• Address concerns and escalations from customers and team members, partnering with leadership and People partners as appropriate
• Drive business priorities by planning and executing operational strategies within assigned functional areas of the store
• Maintain company policies and protect all assets including confidential business, customer, team member, and financial information
• Contribute to an inclusive culture by respecting differences, demonstrating Apple’s values of inclusion and diversity in daily activities
• Serve as a role model for inclusive leadership and take action to create a safe, respectful environment for all team members

Requirements / Skills

Apple is looking for a manager with retail or sales leadership experience who can balance strategic thinking with a genuine love of people. The ideal candidate leads with integrity, communicates clearly across diverse audiences, and remains composed in a fast-paced environment.

• Retail or sales leadership experience — prior experience managing or leading others in a related field is required
• Bilingual proficiency in French and English — written and spoken French is required for this Quebec-based role (sign language supported)
• Availability for flexible scheduling including nights, weekends, and public holidays as business needs dictate
• Strong decision-making skills with the ability to use analytics, experience, and sound judgment
• Excellent communication skills with the ability to tailor messaging to different audiences
• Coaching and mentorship ability — experience developing others through feedback, mentorship, and structured growth plans
• Conflict resolution skills and the ability to settle differences in productive, professional ways
• High integrity and trustworthiness with a demonstrated ability to follow through on commitments

How to Apply

To apply for the CA-Manager position at Apple in Pointe-Claire, use the official application link below. Make sure your resume is up to date and reflects your relevant leadership and retail experience before submitting.

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