CA-Lead – Apple – Pointe-Claire, QC

Apple Retail in Pointe-Claire, Quebec is looking for a motivated and experienced CA-Lead to join the store team. This role sits at the heart of the retail operation — bridging the gap between frontline team members and store leadership while keeping the customer experience front and centre.

As a Lead at Apple, you’ll spend most of your time on the floor, coaching and energizing your team, ensuring everyone has what they need to deliver the kind of service that only Apple can offer. It’s a role that blends retail leadership, operational oversight, and genuine human connection in equal measure.

About the Role: CA-Lead

The CA-Lead supports the Store Leadership team by taking on a whole-store mindset — from managing sales floor workflow and communicating strategy to the team, to handling time-sensitive concerns and addressing day-to-day operational needs. You’ll act as a mentor and role model, fostering a culture of inclusion and high performance across the entire store.

Whether it’s managing opening and closing procedures, overseeing cash management, or stepping in to provide direct customer service support, this position demands flexibility, strong judgment, and a genuine commitment to both your team and Apple’s values of inclusion and diversity.

Benefits and Salary

Apple offers a competitive pay range for this role. For this posting in Quebec, qualified candidates can expect a hiring rate up to the midpoint of the pay range. Candidates with significant experience and skills may be considered for pay up to the range maximum. Apple is known for providing comprehensive employee benefits, though specific details should be confirmed during the hiring process.

Responsibilities

In this role, you’ll be the connective tissue between store leadership and the frontline team. Your daily work involves motivating and guiding team members, keeping operations running smoothly, and making sure every customer interaction reflects the Apple standard.

• Lead and mentor team members, acting as a role model and fostering strong customer engagement throughout the store
• Drive sales and customer loyalty using your deep knowledge of Apple products and services
• Organize sales floor workflow and manage relevant communication between team members and leadership to optimize the customer experience
• Communicate sales strategy effectively and ensure timely execution in partnership with the leadership team
• Energize and align team members on store performance goals, priorities, and updates
• Address team member feedback, questions, and concerns promptly, escalating to Store Leadership when appropriate
• Manage operational needs including opening and closing procedures, cash management, and overrides
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity daily

Requirements / Skills

Apple is looking for someone who thrives in a fast-paced retail environment and brings both leadership experience and a genuine passion for helping others succeed. The ideal candidate is a collaborative self-starter who leads by example and communicates with clarity and purpose.

• Availability to work a flexible schedule including nights, weekends, and public holidays as required by business needs
• Experience in retail, sales, or a related field
• Experience mentoring or leading others in a personal or professional capacity
• Bilingual proficiency in written and spoken French and English, as this role is based in Quebec (sign language supported)
• Conflict resolution skills with the ability to settle differences in a productive and professional manner
• Strong attention to detail and organizational skills, with the ability to make timely decisions using analytics, experience, and sound judgment
• Ability to work autonomously and take initiative without close supervision while also driving results through others

How to Apply

To apply for this CA-Lead position at Apple in Pointe-Claire, click the link below to visit the official job posting. Make sure your resume is up to date before submitting your application.

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