Brokerage Representative I – UPS – Richmond, BC

UPS, one of the world’s leading logistics companies and a Fortune Global 500 organization, is hiring a Brokerage Representative I for a remote position based out of Richmond, British Columbia. If you have a background in customs operations and are looking to build a career with a globally recognized company, this could be the right fit for you.

Working remotely on a Monday to Friday schedule from 2:00 PM to 10:00 PM, you’ll be at the heart of UPS’s international brokerage operations — processing customs clearances, confirming declarations, and ensuring that shipments move efficiently across borders. This is a role that blends analytical thinking with customer communication and compliance knowledge.

About the Role: Brokerage Representative I

As a Brokerage Representative, you’ll be responsible for processing customs clearance and confirming declarations for both non-complex and complex shipments, guided by the CCBS system and your own expertise. You’ll handle delivery service requests, manage import permits, and ensure proper documentation is gathered and submitted to the government as required. Assessing importation fees for international packages and performing general brokerage tasks are also central parts of this role.

Success in this position requires strong attention to detail, a solid understanding of Canadian customs laws and regulations, and the ability to collaborate effectively with clients, carriers, and internal UPS teams. You’ll be expected to work a minimum of 40 hours per week with flexibility around start and finish times.

Benefits and Salary

This full-time permanent remote role offers an hourly wage ranging from $17.75 to $19.55. UPS provides a solid package of employee benefits including vision, health, and dental coverage after three months of service, two weeks of paid vacation after one year, a pension plan, paid training, overtime opportunities, and weekly pay via direct deposit every Friday. New hires also get immediate access to UPS employee discounts upon hiring, along with the potential for advancement within a Fortune 50 company.

Responsibilities

Day to day, this role centres on customs processing and brokerage administration — ensuring shipments clear customs accurately and on time. You’ll be the point of contact for customers, drivers, and government offices, making communication and documentation accuracy critical to the job.

• Process customs clearances and confirm declarations for shipments ranging from non-complex to complex using the CCBS system
• Perform data entry tasks including opening customer files, validating information, and handling credit and invoicing
• Collect supplementary documentation from customers, drivers, customs offices, and other relevant parties as needed
• Identify discrepancies in customer profiles and address them appropriately
• Answer standard inquiries from customers, drivers, and customs offices regarding shipments and procedures
• Handle import permits and delivery service requests, and submit required documentation to the government
• Assess all fees for the importation of international packages
• Collaborate as a team member with clients, UPS SCS employees, carriers, and inbound agents

Requirements / Skills

UPS is looking for candidates who bring a solid foundation in customs operations and can work independently in a remote setting. Strong analytical and problem-solving abilities are key, along with comfort using computer systems and navigating regulatory frameworks.

• 6 months to 2 years of experience in customs operations (preferred)
• In-depth knowledge of customs laws and regulations, including the HS system and CUSMA (Canada-US-Mexico Agreement)
• Experience in a call centre environment is an asset (preferred)
• Customs Specialist (CCS) certification is considered an advantage (preferred)
• Intermediate computer skills including Microsoft Office suite
• Strong analytical thinking, problem-solving, attention to detail, and time management skills
• Bachelor’s degree or international equivalent (preferred)

How to Apply

To apply for this Brokerage Representative I position at UPS, click the link below to access the official job posting. Make sure your resume is up to date and reflects any relevant customs or brokerage experience before submitting.

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