Assistant Team Leader – Dollarama – London, ON
Location: London, ON | Company: Dollarama
Dollarama’s London location is looking for an Assistant Team Leader to join their store team. This is a hands-on leadership role that blends retail operations, staff supervision, and customer service — a solid opportunity for someone ready to step up in their retail career.
Whether you’re coming from a supervisory background or looking to formalize your leadership experience, this role puts you at the centre of daily store activity — from managing shipments and stocking shelves to conducting opening and closing duties and supporting the team on the floor.
About the Role: Assistant Team Leader
As an Assistant Team Leader at Dollarama in London, you’ll work alongside the management team to keep store operations running smoothly. Your day will involve everything from receiving and organizing daily shipments to ensuring shelves are stocked and well-presented. You’ll also take on manager-on-duty responsibilities when needed, including monitoring breaks and attendance and overseeing cash management and store opening/closing procedures.
This role requires someone who can balance leadership and teamwork — supporting both staff and customers simultaneously. You’ll play a key part in upholding store safety and cleanliness standards, contributing to employee training, and resolving customer concerns with a service-first mindset.
Benefits and Salary
Dollarama offers a competitive package for this role, including weekly pay, paid vacation, and Birthday Leave. Employees also have access to a Retirement Plan and genuine opportunities for career growth within a large, Canadian-owned retail organization. Salary varies according to experience. Both full-time (25+ hours/week) and part-time (under 25 hours/week) permanent positions are available depending on your availability.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: London, ON
⏱️ Schedule: Day, evening, and weekend shifts
Responsibilities
In this role, you’ll be actively involved in both the operational and people-side of running a Dollarama store. From managing daily shipments to supporting staff training, the Assistant Team Leader plays a crucial role in keeping the store efficient, safe, and customer-ready.
- Assist the management team in overseeing store operations and day-to-day staff coordination
- Receive and process daily shipments, including boxing and unboxing merchandise
- Stock shelves with daily products in compliance with presentation standards
- Deliver customer service and resolve customer issues professionally and promptly
- Uphold safety and cleanliness standards throughout the store
- Perform manager-on-duty tasks, including tracking breaks and entering attendance records
- Conduct cash management and handle store opening and closing duties as required
- Support employee training and participate in onboarding new team members
Requirements / Skills
The ideal candidate for this Assistant Team Leader position brings a combination of retail experience and supervisory know-how. Dollarama values individuals who are organized, service-oriented, and comfortable working in a high-volume, fast-paced retail environment.
- Approximately one (1) year of retail experience in a relevant customer-facing or store operations role
- Approximately one (1) year in a supervisory role, demonstrating leadership capability
- Flexible availability including day, evening, and weekend shifts
- Strong organizational skills with the ability to manage priorities efficiently
- Excellent communication and interpersonal abilities for working with staff and customers alike
- Multitasking ability in a dynamic, high-volume store setting
- Customer service orientation with a proactive approach to resolving issues
How to Apply
To apply for this Assistant Team Leader position at Dollarama in London, use the official application link below. Make sure your resume is up to date and reflects your relevant retail and supervisory experience before submitting.
Share This Opportunity
Know someone who might be interested? Share this job posting and help them join Dollarama in London.
Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in London is perfect for candidates who excel in retail supervision, team coordination, and customer service. On your resume, emphasize any experience with store operations, staff scheduling, or inventory management, along with your ability to work in a fast-paced environment. If you’ve previously worked in retail or a supervisory capacity, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, store operations, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “reduced shelf restocking time by 20%”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this role in London. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store format, and commitment to everyday low prices beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and retail operations skills. Common questions may include scenarios about handling customer complaints, managing a busy shift, or training new employees. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.